Refund Policy

01 Overview

This Refund Policy applies to purchases made through GJEF Specials (including the GJEF NexusAI™ platform, subscription plans, professional services, workshops, and executive programmes). By completing a purchase via Stripe or a signed statement of work, you agree to these terms.

We aim to be fair and transparent. Because many of our offerings involve custom configuration, data access, or scheduled expert time, refund eligibility depends on the product type and how much work has already been delivered.

02 SaaS subscriptions (including NexusAI™)

Monthly plans (Starter, Professional, Enterprise, and any NexusAI™ subscription billed on a recurring basis) renew automatically until cancelled.

How to cancel: Use your account billing settings or email info@gjefspecials.co.uk at least 48 hours before the next renewal date. Cancellation does not automatically refund the current period.

Annual prepayments (if offered) may be refunded on a pro-rata basis for full unused months after the first 30 days, less any setup or onboarding credits already applied — subject to written approval.

03 One-time setup fees

Setup fees (e.g. Starter €2,700, Professional €5,000, Enterprise €8,500, or custom onboarding) cover configuration, data connection, dashboard build, and environment provisioning.

• Before kick-off: If you cancel in writing before we begin any setup work and before credentials or source access are shared, you may receive a full refund of the setup fee.
• After kick-off has started: Setup fees are non-refundable. Partial goodwill credits may be considered only if GJEF Specials is unable to deliver the agreed scope for reasons solely within our control.
• Change of scope: Expanding scope may require additional fees; reducing scope after work has started does not create a refund obligation for the original setup fee.

04 Advisory retainers

The Advisory Retainer (€1,850/month, 3-month minimum) and the Platinum C-Suite Retainer (€1,500/month) are prepaid monthly for ongoing consulting capacity.

• The minimum commitment (where stated) is non-refundable once the first month has begun.
• After the minimum term, you may cancel with 30 days’ written notice. Fees already paid for the current month are not refunded; future months are not charged.
• Unused session hours within a paid month do not roll over unless agreed in writing and do not create a cash refund.

05 Agentic AI engagement packages

Assess (Pilot Rescue), Deploy (Production Agentic Workflow), and Scale (Enterprise Multi-Agent) are project engagements, often with staged payments.

• Before work starts: Deposits or first invoices may be refunded in full if cancelled in writing prior to the scheduled kick-off and before any diagnostic access is granted.
• After kick-off: Amounts corresponding to completed milestones are non-refundable. Unbilled future milestones may be cancelled; prepaid amounts for undelivered milestones may be refunded pro-rata or credited toward other GJEF services, at our discretion.
• Assess Type A / B / C: Once the pilot health review or data inspection has commenced, the engagement fee is non-refundable.

06 Executive coaching & packages

Applies to Single Executive Session (€450), Elite (€4,500), Ultra (€7,500), and related C-suite programmes.

• Single session: Full refund if cancelled at least 48 hours before the scheduled start. Later cancellations or no-shows are non-refundable; you may reschedule once subject to availability.
• Multi-session packages (Elite / Ultra): Refundable in full only if cancelled before the first session. After the first session is delivered, refunds are limited to a pro-rata credit for undelivered sessions, less a 15% administrative fee, if requested within 14 days of the first session. No refund after 14 days from first delivery.
• Missed sessions without 48 hours’ notice are forfeited.

07 Workshops, roadmaps & add-ons

Includes GenAI Innovation Workshop, Agentic AI Workshop, Custom AI Dashboard prototype, AI Transformation Roadmap, Governance Framework, Strategy Document, Workflow Design, and similar fixed-price products.

• Digital / document deliverables: Once the final deliverable has been sent or access granted, the purchase is non-refundable.
• Scheduled workshops: Full refund if cancelled at least 7 days before the event date. 50% refund between 7 and 3 days prior. No refund within 72 hours of start (you may transfer your seat to a colleague).
• Prototype / design work: Non-refundable after kick-off and receipt of discovery inputs from the client.

08 Cancellation steps

Follow the path that matches what you purchased. Cancellation stops future charges or reserves; it does not automatically create a refund unless you also qualify under the sections above and submit a refund request.

09 How to request a refund

Cancellation and refund are separate actions. After you cancel (or if you believe you qualify for a refund without cancelling a future period), submit a formal refund request as follows:

1. 1
   Email info@gjefspecials.co.uk with subject line Refund request.
2. 2
   Include: full name, company, account email, Stripe receipt or invoice number, product or plan name, purchase date, and a short reason for the request.
3. 3
   State whether you have already completed the cancellation steps in section 08 (and on which date).
4. 4
   We aim to acknowledge within 2 business days and resolve within 10 business days.
5. 5
   If approved, the refund is sent to the original payment method via Stripe. Card or bank processing can take several additional business days.

Chargebacks filed without first contacting us may delay resolution and can result in temporary suspension of platform access while the dispute is reviewed.

10 Exceptions & non-refundable items

Unless required by applicable law, the following are not refundable:

• Fees for work already performed or time already reserved and not cancelled within the notice windows above
• Third-party costs we have already incurred on your behalf (e.g. licensed connectors, cloud credits purchased specifically for your tenant), when itemised and disclosed
• Promotional or heavily discounted offers marked “final sale”
• Accounts terminated for breach of acceptable use, security policy, or unpaid invoices

If GJEF Specials permanently discontinues a SaaS product you paid for in advance, we will provide a pro-rata refund for unused time or a migration path to an equivalent offering.

11 Contact & governing law

GJEF Specials
5, RVP, Portlaoise, Ireland
Email: info@gjefspecials.co.uk
Phone: +353 852 692 743

This policy is governed by the laws of Ireland. Consumers in the EU/EEA may have mandatory rights under local consumer law that this policy does not limit. Nothing here excludes liability that cannot be excluded by law.

We may update this policy from time to time. The version on this page at the time of purchase applies to that transaction. Material changes will be reflected with an updated “Last updated” date.